About Contour & Constellation:

Contour Software is a wholly owned subsidiary of Constellation Software Inc. (CSI), which acquires, manages and builds market-leading software businesses that develop industry-specific, mission-critical enterprise software solutions to serve both the public and private sectors. Prior to going public in 2006, CSI won the prestigious "Canadas 50 Best Managed Companies” award in 2005. Headquartered in Toronto, Canada, and with a global presence, CSIs subsidiaries operate in more than 80 different industries in over 100 countries, generating annual revenues in excess of $3 Billion.

Contour Software currently houses remote employees for more than 80 Departments (R&D, Finance, IT, Customer Support, Professional Services and Other) belonging to more than 40 of CSIs 500+ divisions, in 3 offices [KHI, LHE & ISB]. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses as well as public institutions, globally.

The Division
CORESense, a division of Constellation Software Inc., is an all-in-one Point of Sale, eCommerce and retail business management solution designed to lower costs and increase sales. It wraps point of sale, store operations, ecommerce, inventory management, order management, and customer management software around a centralized product, customer and inventory database. Founded in 2001, CORESense delivered the markets first cloud-based retail management solution in 2003 and is now recognized as one of the premier providers of retail management software solutions.
Retail and ecommerce software-as-a-service company seeks an experienced, hands-on Technical Customer Support person to support our CORESense Connect™ retail ERP software application.

The Position
CoreSense is looking for an experienced Technical Customer Support resource who will be responsible for the providing support/maintenance, monitoring and troubleshooting of systems and trouble shoot network devices located in the CORESense private cloud and on premise at client retail locations. The hired candidate will work out of the Contour Software Karachi office, working as part of the resource-center team, as an extension of the onshore Support team.
Ideal candidate should be intellectually curious, self-motivated and enjoy working with customers and development to ensure customers receive maximum value from their CORESense investment.

Responsibilities

• Support customers in the use of our application including help in setting up or using our application. Requires interaction with customers via Autotask, chat or email.
• Analyze reported issues and report potential non-resolvable issues to development.
• Replicate reported issues and transfer to development through GitLab with clear reproduction steps and analysis.
• Decrease incoming volume by striving toward first contact resolution and proactively documented recurring help requests in our Knowledgebase.
• Continuously improving product knowledge using our online help and release notes.

• Bachelors in IT, Computers or relevant field /Associate degree in computer sciences or equivalent training or experience.
• 3+ years of proven work experience in Technical Support (even personal servers)
• Experience with products related to ERP, inventory, order management or Ecommerce.
• Experience working with APIs using Postman or similar.
• Experience troubleshooting HTML, CSS and Java Script
• Knowledge or relational databases and working with dBase visualization and query tools.
• Experience with online shopping carts such as Shopify or Bigcommerce.
• Solid English language written and verbal communication skills.
• Proven problem solver with ability to work under your own initiative.
• Highly motivated, self-directed, and well organized

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment