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Technical Support Administrator

Job Type
Full Time/Permanent ( Second Shift (Afternoon) )
Job Location
Assignment Detail
Information Technology
Total Position
Customer Support
No Preference
Minimum Education
Career Level
Experienced Professional
Apply By
Jul 15, 2024
Posted On
Apr 15, 2024

Job Description

The Division
Jonas Events is a leading registration and events software company that works within the trade exhibition, consumer, and conference market. We pride ourselves on our strapline 'Passionate People, Intelligent Solutions' and feel these are the elements that differentiate us from our competition. With a wealth of knowledge & experience, rapid product development, strong relationships, and the ability to be flexible, we are the perfect event tech partner. We help deliver over 250 events a year. We are passionate innovators in our industry for over 25 years. Our intelligent solutions work online, mobile, and onsite and at over 80 venues in the UK and abroad.

The Position
We are seeking an energetic person to join our agile team. This role will be hands-on, working to deploy our reporting, data management, and forms platform to the events industry. The role requires a technical mindset and would suit an individual who wants to learn, but already have strong spreadsheet skills.
A strong culture is part of our way of life. We peruse excellence by looking at what we have done, celebrating success, and being critical of what we could do better. You should consider yourself a team player who will rapidly forge strong relationship with colleagues and other stakeholders to deliver the best service possible. We will empower you to carry out your role.

We want to retain people with talent and will provide an ongoing commitment to your professional development and training. Successful candidate would be working from our Islamabad Contour office as an extension of the Global Team.

Role Responsibilities:

  • Assist with content changes for website forms and creating content for e-mail confirmations
  • Setup and configure in-house systems for events including importing data for demographic profiling, seminars, and visitor records
  • Setup print designs for letters and visitor badges; also, PDF designs for visitor badges
  • Support our Lead Record Service by providing a 1st line customer service and issue resolution via e-mail and telephone
  • Set up e-mail templates using our mass-emailing solution
  • Help test new beta website features and bugs and feedback to the development team.
  • Support our onsite operatives during events by reviewing data and setups
Role Qualifications:
  • Flexible and adaptable, organized, and able to task switch
  • Diligent and consistent
  • Demonstrating a good level of initiative and able to priorities
  • A great communicator, happy to work with customers directly
  • Ability to learn program logic
  • Wanting to master your current workload and look for the next challenge
Technical Skills:
  • You will possess many of the following skills:
  • Great with spreadsheet software (Excel), sorting, filtering, and updating data
  • Advantageous, basic HTML/CSS and be able to make simple text/image changes
  • Basic Knowledge of SQL Query Language will be an asset
  • Experience with Navicat or any other SQL Database Management tool would be an asset
Work Shift Timings:
  • 1 PM to 10 PM Pakistan Standard Time
Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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