The Division:
RewardOps is an engagement commerce platform creating positive disruption in the rewards space. RewardOps' cloud-hosted infrastructure, SaaS approach and agile methodology sets it apart from other companies in the loyalty industry. Using RewardOps' API-based software, forward-thinking companies in the loyalty industry can easily build, track and streamline their rewards programs. With one simple integration, RewardOps' partners can access millions of products from a continuously growing marketplace of exciting reward suppliers for new and deepening levels of engagement.

RewardOps is looking for a Client Support Specialist role to be based of Contour North Offices and support the team.

Job Responsibilities:
The Client Support Specialist is the primary contact for support and training issues and ensures clients receive efficient support using customer service software and support ticketing systems.

• Help resolve platform and educational issues and liaise with internal resources and clients for expedited resolution.
• Communicate new platform updates and offer assistance to clients where needed and communicate back new requests and ideas from clients.
• Provide client platform support including training
• Manage queries and issues reported by various global clients
• Liaise with clients to answer product related questions
• Collaborate with the Product Team to troubleshoot support issues in a timely manner
• Relay product feedback and future requests to the Product team, providing context and a clear understanding of the client's objectives
• Gather client information by evaluating and analyzing requests
• Identify trends and regularly report to manager and clients
• Communicate and coordinate with internal departments

• Minimum 2 years in client support or equivalent experience
• Familiarity with Zendesk or any other customer service software and support ticketing system
• Understanding of e-commerce and/or loyalty and rewards, SaaS Platform and APIs personable and equally like to learn and teach
• Incredibly organized with the ability to multi-task and an excellent communicator
• web-application-savvy;
• Able to learn and understand deep applications and systems thanks to great technical skills
• Able to identify issues and clearly communicate their resolution, is able to make decision in a timely manner
• Has a strong customer focused orientation and is approachable
• Is action oriented, proactive and working towards results

• Customer Focus
• Timely Decision Making
• Action Oriented
• Approachability
• functional /Technical skills

• Market-leading Salary
• Medical Coverage Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment