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Client Support Specialist
Job Detail
Information Technology
Total Position
Job Type
Full Time/Permanent ( Third Shift (Night) )
Customer Support
Job Location
No Preference
Minimum Education
Career Level
Experienced Professional
Minimum Experience
2 Years
Apply By
Jul 8, 2021
Posted On
Apr 8, 2021
Job Description

The Division:
RewardOps is an engagement commerce platform creating positive disruption in the rewards space. RewardOps' cloud-hosted infrastructure, SaaS approach and agile methodology sets it apart from other companies in the loyalty industry. Using RewardOps' API-based software, forward-thinking companies in the loyalty industry can easily build, track and streamline their rewards programs. With one simple integration, RewardOps' partners can access millions of products from a continuously growing marketplace of exciting reward suppliers for new and deepening levels of engagement.

RewardOps is looking for a Client Support Specialist role to be based of Contour North Offices and support the team.

Job Responsibilities:
The Client Support Specialist is the primary contact for support and training issues and ensures clients receive efficient support using customer service software and support ticketing systems.

  • Help resolve platform and educational issues and liaise with internal resources and clients for expedited resolution.
  • Communicate new platform updates and offer assistance to clients where needed and communicate back new requests and ideas from clients.
  • Provide client platform support including training
  • Manage queries and issues reported by various global clients
  • Liaise with clients to answer product related questions
  • Collaborate with the Product Team to troubleshoot support issues in a timely manner
  • Relay product feedback and future requests to the Product team, providing context and a clear understanding of the client's objectives
  • Gather client information by evaluating and analyzing requests
  • Identify trends and regularly report to manager and clients
  • Communicate and coordinate with internal departments
Job qualifications :
  • Minimum 2 years in client support or equivalent experience
  • Familiarity with Zendesk or any other customer service software and support ticketing system
  • Understanding of e-commerce and/or loyalty and rewards, SaaS Platform and APIs personable and equally like to learn and teach
  • Incredibly organized with the ability to multi-task and an excellent communicator
  • web-application-savvy;
  • Able to learn and understand deep applications and systems thanks to great technical skills
  • Able to identify issues and clearly communicate their resolution, is able to make decision in a timely manner
  • Has a strong customer focused orientation and is approachable
  • Is action oriented, proactive and working towards results
  • Customer Focus
  • Timely Decision Making
  • Action Oriented
  • Approachability
  • functional /Technical skills

Work Shift Timings : 6 PM to 3 AM Pakistan Time ( 9 AM to 6 PM Eastern Time Zone)

Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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