The Division:
Retail & Sports Systems (R&SS) was founded in 2009 by industry experts with over 50 years multi-channel retail experience at leading brands including Fortnum & Mason, Harrods, Chelsea, Man United, Nike, and many more. We went live in 2010 with our first customer, Sheffield United, and have been expanding every year since.
R&SS offers true omnichannel from a single supplier you can trust — allowing businesses to get closer to their customers and drive outstanding sales growth. The results speak for themselves: one Premiership club has doubled their online orders since we installed a new retail system. We continue to add new customers whilst existing customers continue to renew their contracts with us.

The Position:
We are seeking an energetic Support Developer to join our team. The role would suit a creative self-motivated individual who is looking for the opportunity to play a significant part in our expansion and long-term future.

The Responsibilities:

• Learn and understand the features, functionality, and architecture of our product.
• Acquire proficiency in the codebase by collaborating with the development team and studying relevant programming languages, frameworks, and libraries.
• Shadow experienced developers to grasp debugging techniques, troubleshooting methodologies, and coding best practices.
• Serve as the first point of contact for customer enquiries and technical issues, providing prompt and effective support.
• Utilise technical expertise to troubleshoot and diagnose issues reported by customers, utilising logs, code analysis, and replication techniques.
• Collaborate with the development team to escalate and resolve complex technical issues requiring developer intervention.
• Document common issues, troubleshooting steps, and solutions to maintain a comprehensive knowledge base for internal and customer use.
• Gather customer feedback and collaborate with the development team to identify areas for product improvement or enhancement.
• Stay updated on industry trends, technologies, and best practices relevant to our product and customer support.
• Adhere to support SLAs by prioritising and managing support tickets to ensure timely resolution and high levels of customer satisfaction.

• Bachelors Degree in Information Systems, Computer Engineering or equivalent technical Degree; or equivalent combination of education and experience.
• 2+ years experience of developing web applications using PHP and Laravel.
• Proficient in MySQL.
• Comfortable working with HTML, CSS, JavaScript and jQuery.
• Version Control – Git / SVN.
• Experience with LAMP stack
• Excellent spoken and written English is essential.

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment