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Data Compliance Associate


Job Type
Full Time/Permanent ( Third Shift (Night) )
Job Location
Lahore
Assignment Detail
Industry
Information Technology
Total Position
1
Department
Customer Support
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Required Experience
2 Years - 4 Years
Apply By
May 22, 2024
Posted On
Feb 22, 2024

Job Description

The Division:

Constellation Web Solutions , a part of Constellation Perseus Operating Group, is a real estate marketing company that provides industry leading top real estate websites, mobile technologies, interactive voice response systems, and home builder marketing services.
 
Division Link: http://www.constellationws.com/

The Position:
We are looking to hire a Data Compliance Associate who can thrive in a fast-paced, team-oriented environment, take initiative, be passionate about innovating creative solutions and problem-solving, have excellent communication skills, and the drive to deliver quality data.

 
Duties & Responsibilities:

  • Work with MLS and other Data vendors to facilitate the onboarding and offboarding of data.
  • Maintain updated lists of clients and vendors using internal CRMs throughout the supported business units.
  • Keep accurate and detailed case notes of all interactions with customers & vendors.
  • Identify and escalate potential issues with recommendations to upper management.
  • Access shared mailbox, multiple CRM's, Microsoft SharePoint, and remote machines in facilitating the onboarding & offboarding processes.
  • Analyze monthly financial reports and compare them to expected numbers.
  • Reconcile routine variances between expected and actual numbers using previous months variances.
  • Escalate large variances for further review.
  • Compile client reports for billing analysis.
  • Compare client reports to MLS reports and identify variances for further review.

Key Skills and Competencies:
  • Good Microsoft Office skills, particularly Excel, Outlook and SharePoint.
  • Previous experience of email-based customer service is desired.
  • Excellent communication skills, particularly over email, with the ability to explain issues clearly and simply.
  • High degree of familiarity with data analysis/visualization
  • Should be very comfortable with building graphs/updating dashboards/pulling data using internal tools
  • An ability to build a rapport with vendors through email communication.
  • Logical and analytical, with a methodical approach to problem-solving.
  • Solution-focused, with ability to prioritize.
  • Accurate, with high attention to detail.
  • Good team player, yet willing to take personal responsibility for issues.
  • Self-motivated, resourceful and keen to learn and share knowledge.
  • Able to remain calm under pressure and problem-solve accordingly.
  • Working Experience in MS Excel (Pivot Tables/ Index Match) would be an asset.
Work Shift Timings:    
8 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
This role is not a remote or work from home position. 
 
Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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