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Customer Support Specialist
 
Job Detail
Industry
Information Technology
Total Position
1
Job Type
Full Time/Permanent ( Third Shift (Night) )
Department
Customer Support
Job Location
Lahore
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Minimum Experience
4 Years
Apply By
May 24, 2021
Posted On
Feb 24, 2021
Job Description

The Division:
Jonas Software is the leading provider of enterprise management software solutions to the Club, Foodservice, Construction, Leisure Fitness & Sports, Attractions, Metal Service Centers, Moving & Storage, Education, Radiology/Laboratory Information Systems, Salon & Spa and Consumer Product Licensing industries. Within these vertical markets, Jonas boasts 65 distinct brands, all of which are respected and longstanding leaders within their own domain.
Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,200 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia, New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

The Position:
Jonas Software is an innovative company seeking a Client Support star for its SaaS Construction Management Cloud App!
The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a challenging fast-paced, Startup environment within a well-established company. Immediately, we are seeking a driven individual who will learn about our business and our product, as well as our clients' businesses by filling the role of 'Customer Support Specialist. Reporting directly to the Manager of Customer Success Jonas Premier (our new Cloud accounting application designed for construction contractors). This is a great opportunity to join a growing team rolling out a brand-new product.

Job Responsibility:
" Become the product expert
" Troubleshoot and resolve customer issues in a timely manner
"Liaise with clients via email and eventually Chat modules
" Deliver remarkable customer service through empathy and professionalism
" Improve the knowledge base and training materials to help users
" Assist with process improvement " Other duties as assigned

Required Skills and Experience:
" 5+ years of customer support experience preferably in the software industry
" Intermediate accounting knowledge
" Passionate about providing remarkable service that makes clients ask for you by name
" Superior problem-solving skills with the ability to think outside the box to ensure excellent customer service
" Self-motivated with proven ability to "wear multiple hats and work in a fast-paced environment
" Superior communication (written and verbal) and interpersonal skills in the English language
" Working experience with business or ERP applications would be considered an asset
" Organizational skills and ability to manage multiple priorities and deadlines
" Determination to learn and develop continually as the business grows
" Bachelor's degree / college diploma
" Experience in administrative side of the construction industry and/or supporting ERP/business/accounting applications would be considered an asset

Work Shift:

12 PM to 9 PM Eastern Time Zone ( 10 PM 7 AM Pakistan Standard Time )

Exciting Benefits we offer:

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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