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Technical Consultant


Job Type
Full Time/Permanent ( Second Shift (Afternoon) )
Job Location
Lahore
Assignment Detail
Industry
Information Technology
Total Position
1
Department
Professional Services
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Minimum Experience
5 Years
Apply By
Jul 22, 2024
Posted On
Apr 22, 2024

Job Description

The Division:
Outdoor Power Equipme nt - OPE is a group within Constellation Dealership. It is recognized as the leader in business management software for Outdoor Power Equipment dealers. Constellation Dealership provides a suite of market leading Software products designed specifically for dealerships. Over 2,000 dealerships across North America, United Kingdom, Ireland and Africa, rely on one our products to make their dealership more successful. We are a wholly owned subsidiary of Constellation Software Inc. Constellation Software is a leading provider of software and services to a select group of public and private sector markets. Constellation, manages and builds industry specific software businesses which provide specialized, mission-critical software solutions that address the needs of our customers.

The Position:
We are seeking a highly qualified Technical Consultant to support our customer implementation projects within our Professional Services organization. As a team member within the organization, you share responsibility for customer satisfaction and project success.

Duties and Responsibilities:
To support the Initiative Manager as an effective contributing project team member through the following activities:

  • Understand and decompose customers work procedures and model the procedures in Target Web products and work instructions.
  • Configure hardware and software to support Target web product implementations including Microsoft Windows operating systems, SQL Server database and other required software applications.
  • Configure OPE systems in customer IT environments.
  • Utilize business application integration products to interface Target products and customer business applications such as ERP systems. Help to diagnose and resolve complex system integration problems.
  • Configure and model customer data in Target Web product databases.
  • Configuration of Shopify & Integration with Dealer Management Systems.
  • Design and create custom reports based on customer requirements.
  • Author customer system validation and testing documentation to support customers validation efforts.
  • Develop and maintain detailed functional knowledge of OPE products. Develop and maintain expertise in the configuration and deployment of OPE products.
  • Document best practices to share and communicate knowledge among the broader Professional Services team.
  • Create tools and templates to improve team productivity.
Who you are (the soft skills):
As our ideal candidate, you have
  • Commitment to customer satisfaction: you are focused on customer goals and objectives and helping them attain them.
  • Excellent English language skills: you speak and write English well.
  • Strong verbal communication skills: you speak clearly in positive or negative situations, you actively listen and ask for clarification, you respond well to questions, and you are comfortable presenting to a group.
  • Strong written communication skills: you write clearly and informatively.
  • Strong problem-solving skills: you resolve problems in a timely manner, your decision-making process is data driven, you can develop alternative solutions, you work well in group problem solving situations.
  • Strong character: you demonstrate unquestionable integrity in every aspect of your work and interactions with others, you consistently model the behaviors and values established by the company, and you respect diversity of perspective in all interactions.
  • A highly collaborative mindset: you build and maintain partnerships with people at all levels of the company, you actively contribute to team and company success, you maintain flexibility and react to change appropriately, and you communicate and share information with candor that builds trust and enhances relationships.
Required Skills & Experience:
  • BS or MS degree in a technical field (preferably engineering or computer science).
  • Knowledge of relational databases and SQL a plus.
  • Knowledge of SQL Server/ dealership management ERPs is a plus.
  • Programming experience a plus; formal training or courses in a modern programming language a plus.
  • Knowledge with shopify a plus
  • Up to 1-3 year of work experience.
Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility [Karachi & Lahore only]
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games [Karachi & Lahore only]
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
 

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