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Technical Writer

Job Type
Contract ( Second Shift (Afternoon) )
Job Location
Karachi, Lahore, Islamabad
Assignment Detail
Information Technology
Quality Assurance (QA)
Total Position
No Preference
Apply By
Jun 3, 2023
Posted On
Mar 3, 2023

Job Description

About Contour
Contour Software, a 1400+ employee organization with offices in Karachi, Lahore, and Islamabad, has grown from a 13-employee business unit in ~10 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become the largest Canadian software company, with employees and customers in 110+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 80 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for software industry professionals to build fulfilling, long-term careers.

What started as a development Centre, has progressed into an offshore employee Centre serving R&D, IT, G&A, S&M, CS, PS, and Finance departments at the divisional as well as Operating group levels. With mature yet growing service lines, as well as some post-pilot stage services, and the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

CrescentOne, now part of FOG Software Group, an operating group of Vela Software and Constellation Software Inc. [TSX:CSU), is a leading innovator in smart manufacturing ERP solutions, helping small and large manufacturers and assembly companies domestically and worldwide optimize, manage, and grow their operations. From single-location manufacturers to multi-national, multi-lingual, multi-currency corporations, CrescentOne offers the expertise and technology to deliver simple, yet scalable solutions that solve its customers' most complicated business problems.

The Position:
CrescentOne is seeking a Technical Writer for a one-year contract . As a Technical Writer, the successful hire will be responsible for designing, writing, and editing user documentation to support Glovia products in an AuthorIT environment.

We are welcoming candidates to apply from Karachi, Islamabad and Lahore.

Job Responsibilities:
While gaining knowledge of the GLOVIA G2 applications and developing technical writing proficiency to GLOVIA standards, the successful hire will perform the following duties and responsibilities:
  • Creation of new and updates of existing user guides and documents that are technically and functionally accurate and conform to company standards.
  • Participate in product review meetings (at various product development stages).
  • Interview subject matter experts to gain technical/GLOVIA G2 applications knowledge.
  • Publishing user guides/help files in various formats and maintain available content on customer support website.
  • Researching, designing, and managing user documentation.
  • Monitoring daily customer requests, impact on documentation, and plan the updates to provide the changes based on software enhancements.
  • Assist in administering AuthorIT system including issue escalation and troubleshooting.
  • Assist in interfacing with management, other departments, and customers to provide writing expertise.
  • Assist in supporting Globalization team by providing changes for the translation projects.
  • Performs all required administrative functions necessary to the position.

Essential Knowledge and Skills:

  • Bachelor's degree in journalism, English, technical communications (or related field)
  • 0‐1 years experience in technical writing in the IT industry, preferably documenting software products for non‐technical audiences.
  • 1+ years of AuthorIT expertise is essential but not mandatory.
  • Ideally experience in creating documentation for ERP or business applications

Specialized Knowledge & Skills:
  • Excellent written and verbal communication skills.
  • Good collaboration skills with developers and subject matter experts to assist in producing user guides and technical documents.
  • Flexibility to adapt to rapidly changing development environment.
  • Technical skills should include AuthorIT, HTML, MS Office, Adobe Acrobat, Visio etc.
  • ERP knowledge is essential but not mandatory.

Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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