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L&D Specialist

Job Type
Full Time/Permanent ( Second Shift (Afternoon) )
Job Location
Assignment Detail
Information Technology
Total Position
Contour Admin
No Preference
Career Level
Experienced Professional
Apply By
May 7, 2023
Posted On
Feb 7, 2023

Job Description

Contour Software has grown from a dozen people in 2010, to an 1,800+ people team in 12 years.
As a subsidiary of Constellation Software Inc ., we are proud to be part of a global enterprise software conglomerate that has grown to become the largest Canadian software company by revenues, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 90 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an offshore development centre, has progressed into a global centre serving all types of company departments and cost centres, at the divisional as well as operating group/corporate level. Today Contour employees located in our Karachi, Lahore & Islamabad offices, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With mature yet growing service lines, as well as some post-pilot stage services, and the global growth of Constellation as the wind in our sails, we are only just getting started!
As of 2018, Contour is also actively pursuing acquisition targets, in line with its parent company's focus, and in April 2022 we completed our first acquisition in Pakistan. Contour continues to actively pursue acquisition targets in line with CSI's criteria, to build out our portfolio.

Reports To: Portfolio MD
Position Synopsis:
As L&D Specialist, the chosen candidate shall report to the Managing Director, and work closely with the Director HR, to drive and manage all short, medium and long-term organizational learning and development goals.

Duties & Responsibilities:

  • Annual Capstone L&D Event:
    • Organize, plan and execute the annual Contour Academy and ContourU, per the MD's guidance, for invite-only participation of management and high potential staff of Contour and portfolio companies.
  • Ongoing L&D - Professional Development & Knowledge Sharing Agenda:
    • Utilize Karachi, Lahore & Islamabad L&D team members to coordinate and execute all L&D tasks, in collaboration with relevant administrative teams, inclusive of:
      • Invitations to Contour staff to attend (onshore) group-level leadership summits,
      • Invitations to Contour teams to visit their divisions onshore,
      • Visits from onshore managers and colleagues to Contour,
      • Inhouse Technical and Non-technical Knowledge Sharing events, including those organized by service line managers, for Contour and portfolio companies,
      • Organization and execution of training and professional development activities and events as requested by staff/approved by managers from staff professional development budgets, as and when such activities require organization support.
      • Organization and execution of company-wide Wellness Campaigns as well as any other common L&D Initiatives planned for all staff.
  • Corporate and Portfolio-mandated L&D:
    • Briefing Events led by administrative staff for org policy (HR, IT, InfoSec/Privacy,...) requirements,
    • Execution of corporate-mandated security training, local emergency and evacuation training, etc.
  • Industry-Wide Collaborations:
    • Act as the MD's key aide for interaction with potential local partners and trade bodies, attending local meetings, reviewing RFPs etc, driving communications and deadline-oriented processes.
    • HR Talent supply-side initiatives involving trade bodies, with or without government financing, and collaboration with external stakeholders & potential partners, shall be of particular focus.
    • Be ready and able to act as Project/Program Manager for major projects involving important, multi-faceted stakeholders and revenue/cost and time sensitivities.
  • Other tasks and projects as and when assigned.
  • This role requires someone comfortable with shifting priorities and the need to move from one priority to another, based on exigence.
  • The role is an opportunity to affect OD impact via L&D, to drive the organization to and through its next stages of evolution, especially as additional acquisitions become part of the local portfolio.
Team Dynamic:
  • While at least one direct report is anticipated for this role, at each Contour location,
  • It shall involve significant ongoing collaboration with core/local as well as parent/corporate colleagues.
Success Metrics:
  • Contour Academy & ContourU completed in the year, and attendee survey feedback.
  • Annual Employee Sat Survey scores and feedback related to professional development.
  • Standard Contour 4R metrics.
Required Skills & Experience:
  • University degree in Business, HR, Humanities, Social Sciences or related discipline.
  • L&D, OD and/or Education-related studies or equivalent experience.
  • At least 8 years' teaching, coaching, and practicing in a role progressing to leadership and program management, especially related to Ed-tech, continuous learning and professional development, at good organizations, ideally in the ICT sector.
  • Self-driven diligence that can be relied upon to plan and execute L&D-related goals and projects holistically.
  • Ability to collaborate and work with colleagues in a collegial and open atmosphere.
  • Detail-orientation, perseverance, and the ability to think outside the box.
  • Strong verbal, written, presentation and documentation skills.
Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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