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Data Compliance Team Lead

Job Type
Full Time/Permanent ( Second Shift (Afternoon) )
Job Location
Assignment Detail
Information Technology
Total Position
Customer Support
No Preference
Career Level
Experienced Professional
Apply By
May 7, 2023
Posted On
Feb 7, 2023

Job Description

The Division:
Constellation Web Solutions , a part of Constellation Perseus Operating Group, is a real estate marketing company that provides industry leading top real estate websites, mobile technologies, interactive voice response systems, and home builder marketing services.

Division Link: www.constellationws.com

The Position:
We are looking to hire a Data Compliance Team Lead who can thrive in a fast-paced, team-oriented environment, take initiative, be passionate about innovating creative solutions and problem-solving, have excellent communication skills, and the drive to deliver quality data.
The finalized resource would be based of in our Contour Lahore Office.

Duties & Responsibilities:

  • Manage a small team of Data & Compliance Associates to ensure continued productivity and quality.
  • Report and maintain detailed lists of subscribers to vendors as required on a monthly, quarterly, and annual basis.
  • Coordinate product compliance requirements set for by vendors and communicate with internal business units to resolve issues in a timely fashion.
  • Produce reports and statistics when asked for by the upper management.
  • Work with MLS and other Data vendors to facilitate the onboarding and offboarding of data.
  • Maintain updated lists of clients and vendors using internal CRMs throughout the supported business units.
  • Keep accurate and detailed case notes of all interactions with customers & vendors.
  • Identify and escalate potential issues with recommendations to upper management.
Key Skills and Competencies:
  • Previous experiencing in leading and managing a small team of staff.
  • Good Microsoft Office skills, particularly Excel, Word & Outlook.
  • Previous experience of telephone & email-based customer service is desired.
  • Excellent communication skills, particularly over the telephone & email, with the ability to explain issues clearly and simply, both orally and in writing.
  • An ability to build a rapport with vendors.
  • Logical and analytical, with a methodical approach to problem-solving.
  • Solution-focused, with ability to prioritize.
  • Accurate, with high attention to detail.
  • Good team player, yet willing to take personal responsibility for issues.
  • Self-motivated, resourceful and keen to learn and share knowledge.
  • Able to remain calm under pressure and problem-solve accordingly.
Work Shift:
  • 6 PM to 3 AM Pakistan Time (9 AM to 5 PM Eastern Standard Time).
Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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