A+W is the world leading software company for glass and windows producers. We provide a full software portfolio for our customers. Our software covers all parts of our customer processes, like commercial ERP, production planning, CAD, production control, machine interfaces, mathematical optimization. We have worldwide subsidiaries and partners to manage a close relationship to more than 1100 customers on every continent.
To expand our Support capabilities, we are building up an integrated Support team in Pakistan. This team will work closely together with our Support teams in Europe and USA as first step with the idea to become the 24/5 shift in charge of managing customer system locks during Europe and US closure times.
Since 1977 we, the employees, and managers of A+W Software GmbH, have successfully developed innovative complete solutions for our clients. Teamwork with our customers and creative cooperation within our company are part of our daily activities.
As responsible managers of the company, we see ourselves as business partners both internally and externally. In addition to the responsibility for our specialist area, we as managers in the team have a common, entrepreneurial responsibility for the success and further development of our company.
We are aware that mistakes are not only part of human action, but also opportunities to reflect on our actions and to improve ourselves. If errors occur, we will find solutions together. In addition, we strive in our daily work to constantly improve our work processes and procedures.
Division Link : https://www.a-w.com/us/
We are looking to hire an Application Support Analyst (L2), with exceptional communication skills - both verbal and written. The individual will be responsible for providing technical telephone and mail applications support to our customers. This will involve answering complex questions on function and usage of our products, troubleshooting, resolving issues with the software and finding the necessary corrections or workarounds to avoid customers locks and ensure that products continue to meet our customers' needs.
Collaboration and team spirit will be also quite important to be able to share and collect in the most efficient way tasks and issues with the other support teams over the world.