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Billing & Collections Specialist

Job Type
Full Time/Permanent ( Second Shift (Afternoon) )
Job Location
Assignment Detail
Information Technology
Total Position
G&A - Finance
No Preference
Minimum Education
Career Level
Entry Level
Apply By
Dec 1, 2022
Posted On
Aug 31, 2022

Job Description

Job Description

The Perseus Operating Group, a division of Constellation Software (TSX:CSU), is seeking an energetic, independent and detail oriented Billing and Collection Specialist to join our Contour office. The individual will work closely with the Finance Team and will promote an atmosphere of individual and team excellence, possess an in-depth knowledge of the software (Jedox and Great Plains) used to complete assigned tasks and will have exceptional verbal and written communications skills. The successful candidate will monitor all aspects of the client's accounts receivable and will provides client support that includes acknowledging customer communication via phone and email. He/she will also be responsible for resolving and responding to client inquiries in a timely manner (48 hours or less) and work with management to achieve business goals under the supervision of the manager.
Professional Acumen
  • The candidate should have strong organizational and communication skills allowing him or her to manage multiple priorities while maintaining exceptional attention to detail.
  • The candidate should possess strong analytical skills and be technically proficient in Microsoft Excel.
  • Be proactive and eager to contribute, learn and provide solutions. Maintaining a continuous improvement mindset and proactively identify, review, and implement process improvements.
Key Responsibilities
  • Record all daily cash receipts.
  • Post invoice batches within the sales module and ensuring that the invoices are being deferred correctly in GP.
  • Update Cake's dashboard for any existing or new client in line with contract/addendum.
  • Lead weekly AR call to explain updates regarding collections, billing & disputes if any.
  • Maintenance of AR tracker.
  • Process customer account credits, return memos, cash receipts, and apply them against invoices in GP.
  • Coordinate and prepare customer invoices and reconcile monthly invoice activity to ensure completeness and accuracy.
  • Coordinates and manages all relevant support relating to customer invoices including executed contracts, purchase orders, and other support material.
  • Assist in the regular reconciliation of AR-related accounts (e.g., AR, deferred revenue).
  • Ensures revenue assurance for the business by collecting every dollar billed in accordance with the payment terms. Pro-actively manages the AR> 60 days to prevent bad debt due to uncollected receivables.
  • Maintains consistent cash flow and adequate control of the client's A/R.
  • Research and correct erroneous payment postings
  • Document appropriately any action taken on past due customer accounts (GP)
  • Works to resolve all invalid addresses and phone numbers using skip trace and update customer records in GP.
  • Independently evaluates and resolves issues as needed. When appropriate, escalates issues to the AR Manager.
  • Maintain & distribute reports such as Cash receipts /Weekly AR report / List of Troubled Accounts.
  • Send out Payment reminders for the business.
  • Send out Invoice copies and initiate follow ups related to past due accounts with ability to assist with payment options to expedite payments.
  • Send block notice to client when there are unexpected delays arise regarding payment of past due invoice.
  • Send clients to collections agency where delinquency regarding outstanding balance arise.
  • Work with the Corporate AR team on the monthly AFDA provisions and help implement strategy that reduces AR> 60 Days
  • Any ad hoc task or project that the team finds suitable for the candidate.
Education and Technical Skills
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree in accounting or finance with excellent verbal English skills is preferred.
  • Two years of customer service experience and/or 2-3 years of experience in financial service industry/Call center/BPO with a basic knowledge of collections.
  • Must have excellent verbal and written communication skills. The position will spend 50% or more time on the phone or emails dealing with customers in North America and therefore excellent spoken English is a must have.
  • Intermediate excel skills with ability to run SQL reports.
  • The position requires handling of a vast quantity of data of our customers and therefore the applicant should have access to a secure work area, a reliable and secure internet/network.
  • The candidate will be required to support customers between the hours of 8 am EST – 4:30 pm EST.
  • Ability to work both independently and as an excellent team player. Must be able to cooperate and work effectively with all levels of expertise within the organization.
  • Ability to analyze issues logically and efficiently and address multiple priorities in a professional manner.
Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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