Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they dont have to deal with many vendors but just one full-service company.
Division Profile: https://www.discorp.com/
We are looking for a Software Support Consultant in our Lahore Office that is career oriented, passionate and hard working. This candidate should be a highly motivated team player with excellent verbal and written communication skills while being highly organized. This position is responsible for providing support/training and assist with technical issues on all products and ensuring a professional and positive user experience.
Duties and Responsibilities:
• Support and Troubleshoot the software via telephone or e-mail
• Respond to clients inquiring how to use supported software
• Install and configure tool on IOS Devices
• Document, track and monitor calls and problems to ensure timely resolution
• Create and monitor the Tickets to ensure all service requests are being managed effectively
• Communicate with rest of the team to discuss the problem s and find the best solution
Required Qualifications and Skills