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Software Support Consultant

Job Type
Full Time/Permanent ( Third Shift (Night) )
Job Location
Assignment Detail
Information Technology
Total Position
Customer Support
No Preference
Minimum Education
Career Level
Experienced Professional
Required Experience
2 Years - 4 Years
Apply By
Nov 17, 2022
Posted On
Aug 17, 2022

Job Description

The Division:
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based of Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they dont have to deal with many vendors but just one full-service company.

Division Profile: https://www.discorp.com/

The Position:
We are looking for a Software Support Consultant in our Lahore Office that is career oriented, passionate and hard working. This candidate should be a highly motivated team player with excellent verbal and written communication skills while being highly organized. This position is responsible for providing support/training and assist with technical issues on all products and ensuring a professional and positive user experience.

Duties and Responsibilities:
• Support and Troubleshoot the software via telephone or e-mail
• Respond to clients inquiring how to use supported software
• Install and configure tool on IOS Devices
• Document, track and monitor calls and problems to ensure timely resolution
• Create and monitor the Tickets to ensure all service requests are being managed effectively
• Communicate with rest of the team to discuss the problem s and find the best solution

Required Qualifications and Skills

  • Minimum of 2+ years experience supporting and deploying applications/products
  • Knowledge of IOS (Apple) environment will be considered as asset
  • Must be enthusiastic and energetic with outstanding command of English (verbal and written). Neutral to American accent would be favorable.
  • Previous experience and superior customer/helpdesk service skills.
  • Strong multi-tasking and organizational skills with ability to meet deadlines.
  • Provide product knowledge to existing clients

Work Timings: 07:00 AM to 03:00 PM Pacific Standard Time (7PM to 3 AM Pakistan Time)

Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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