• You have already applied to this job.
This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Application Support Analyst
 
Job Detail
Industry
Information Technology
Total Position
1
Job Type
Full Time/Permanent ( Third Shift (Night) )
Department
Customer Support
Job Location
Karachi
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Minimum Experience
4 Years
Apply By
Jul 19, 2021
Posted On
Apr 19, 2021
Job Description

The Division:

Constellation Home Builder Systems (CHS) is the leading software vendor exclusively focused on the homebuilding industry. It is North Americas fastest growing and most successful provider of fully integrated construction information management solutions for homebuilders.
Our parent company is Constellation Software Inc. (CSI), a well-capitalized, publicly traded Canadian software company that specializes in vertical market software (www.csisoftware.com). We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization.

The Position:

We are looking to hire an Application Support Analyst, with some Accounting knowledge, exceptional analytical, verbal and written communication skills, to fulfill support duties for CRM & Finance modules of Homebuilder ERPs, from the Contour-Karachi office, as part of CHSs global Client Care team.

Responsibilities:

  • Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management
  • Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
  • Answering complex questions on function and usage of products
  • Investigating, managing, tracking, and closing client support issues, specifically related to the database and functions of the application(s)
  • Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team
  • Applies technical aptitude (operating systems, PCs, printers), remote
  • Advises the Team Leader - Customer Care, of sensitive Client Situations
  • Attends and participates in Team meetings
  • Attends CHS product training, as required
  • Makes recommendations to address problems, improve service and provide improved support
  • Develops frequently asked questions (KB) documentation

Required Skills:
  • University degree
  • 3 to 15 years of enterprise software support experience (preferably with international customers)
  • Industry experience residential/commercial construction, concepts/methodologies, and general accounting practices
  • Proficient in MS Windows applications
  • Should have good understanding of MS-SQL
  • Excellent communication skills with clients at all levels from senior executives to accounting clerks and third-party implementers
  • An aptitude for caring for Customers and must have the analytical ability to resolve customer issues
  • Comfortable managing conflicting demands
  • Excellent interpersonal skills (verbal and written)
  • Positive team attitude and ability to adapt to a fast pace environment
  • Superior analytical skills and works well under pressure
Nice to have:
  • Experience with SQL
  • Experience with any ERP application in a Customer Support/Client Care role
Work Timings:
  • Monday to Friday: 9:00 pm to 6:00am (Pakistan Standard Time)
 Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

Contents and Compilation ©2021 Rozee.pk | ©2021 All other Rights Reserved to Contour Software (PVT) Ltd - a subsidiary of Constellation Software Inc.

Jobs in Pakistan