Job Detail
Industry
Information Technology
Total Position
1
Job Type
Full Time/Permanent ( Third Shift (Night) )
Department
Customer Support
Job Location
Lahore
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Required Experience
3 Years - 7 Years
Apply By
May 24, 2021
Posted On
Feb 24, 2021
Job Description
The Division
Argos Software, a division of Constellation Software Inc., has focused on developing specialized business software for the agri-business, supply chain and logistics industries. Headquartered in Fresno, California, Argos Software has a highly motivated team of programmers and support specialists, with a sense of ownership, centered around a culture that fosters learning and creating value for Argos and our customers. This role is to be filled at our parent companys resource center; Contour Software –Lahore Office.
The Position
We are looking to hire an Enterprise Software Support/Customer Support professionals, with advanced Accounting Skills, exceptional analytical, verbal and written communication skills, to fulfill support duties for CRM & Finance modules of our system. The selected candidate shall work out of the Contour Software Lahore office, working as part of the resource-center team, as an extension of the onshore IT team.
Job Responsibilities
Argos Software, a division of Constellation Software Inc., has focused on developing specialized business software for the agri-business, supply chain and logistics industries. Headquartered in Fresno, California, Argos Software has a highly motivated team of programmers and support specialists, with a sense of ownership, centered around a culture that fosters learning and creating value for Argos and our customers. This role is to be filled at our parent companys resource center; Contour Software –Lahore Office.
The Position
We are looking to hire an Enterprise Software Support/Customer Support professionals, with advanced Accounting Skills, exceptional analytical, verbal and written communication skills, to fulfill support duties for CRM & Finance modules of our system. The selected candidate shall work out of the Contour Software Lahore office, working as part of the resource-center team, as an extension of the onshore IT team.
Job Responsibilities
- Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management
- Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
- Answering complex questions on function and usage of products
- Investigating, managing, tracking and closing client support issues, specifically related to the database and functions of the application(s)
- Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team
- Applies technical aptitude (operating systems, PCs, printers), remote
- Advises the Team Leader - Customer Care, of sensitive Client Situations
- Attends and participates in Team meetings
- Makes recommendations to address problems, improve service and provide improved support
- Develops frequently asked questions (FAQ) documentation
Required Skills
- University degree
- 3 to 7 years of enterprise software support experience (preferably with international customers)
- Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices
- Proficient in MS Windows applications
- Excellent communication skills with clients at all levels from senior executives to accounting clerks and third-party implementers
- An aptitude for caring for Customers and must have the analytical ability to resolve customer issues
- Comfortable managing conflicting demands
- Excellent interpersonal skills (verbal and written)
- Positive team attitude and ability to adapt to a fast pace environment
- Superior analytical skills and works well under pressure
Nice to have:
- Experience with SQL
- Experience with any ERP application in a Customer Support/Client Care role
- Experience with other ERP systems would be a plus
Work Timings: 8 AM to 5 PM Eastern Standard Time (5 PM to 2:00am Pakistan Standard Time)
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
