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Customer Support Specialist (Finance & Accounting)
 
Job Detail
Industry
Information Technology
Total Position
1
Job Type
Full Time/Permanent ( Third Shift (Night) )
Department
Customer Support
Job Location
Lahore
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Required Experience
3 Years - 7 Years
Apply By
May 24, 2021
Posted On
Feb 24, 2021
Job Description

The Division

Argos Software, a division of Constellation Software Inc., has focused on developing specialized business software for the agri-business, supply chain and logistics industries. Headquartered in Fresno, California, Argos Software has a highly motivated team of programmers and support specialists, with a sense of ownership, centered around a culture that fosters learning and creating value for Argos and our customers. This role is to be filled at our parent companys resource center; Contour Software –Lahore Office.

The Position

We are looking to hire an Enterprise Software Support/Customer Support professionals, with advanced Accounting Skills, exceptional analytical, verbal and written communication skills, to fulfill support duties for CRM & Finance modules of our system. The selected candidate shall work out of the Contour Software Lahore office, working as part of the resource-center team, as an extension of the onshore IT team.

Job Responsibilities
  • Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management
  • Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
  • Answering complex questions on function and usage of products
  • Investigating, managing, tracking and closing client support issues, specifically related to the database and functions of the application(s)
  • Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team
  • Applies technical aptitude (operating systems, PCs, printers), remote
  • Advises the Team Leader - Customer Care, of sensitive Client Situations
  • Attends and participates in Team meetings
  • Makes recommendations to address problems, improve service and provide improved support
  • Develops frequently asked questions (FAQ) documentation
Required Skills
  • University degree
  • 3 to 7 years of enterprise software support experience (preferably with international customers)
  • Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices
  • Proficient in MS Windows applications
  • Excellent communication skills with clients at all levels from senior executives to accounting clerks and third-party implementers
  • An aptitude for caring for Customers and must have the analytical ability to resolve customer issues
  • Comfortable managing conflicting demands
  • Excellent interpersonal skills (verbal and written)
  • Positive team attitude and ability to adapt to a fast pace environment
  • Superior analytical skills and works well under pressure
Nice to have:
  • Experience with SQL
  • Experience with any ERP application in a Customer Support/Client Care role
  • Experience with other ERP systems would be a plus

Work Timings: 8 AM to 5 PM Eastern Standard Time (5 PM to 2:00am Pakistan Standard Time)


Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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