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Technical Writer (Contractual)
Job Detail
Information Technology
Software & Web Development
Total Position
Job Type
Full Time/Permanent ( Second Shift (Afternoon) )
Professional Services
Job Location
No Preference
Minimum Education
Career Level
Experienced Professional
Required Experience
3 Years - 5 Years
Apply By
May 4, 2021
Posted On
Feb 4, 2021
Job Description

The Division:
GoldCare is a leading provider of healthcare information management software for community, residential and long-term care organizations. Founded in 1988, GoldCare is a wholly-owned subsidiary of Constellation Software Inc., under the Perseus operating group. Built for long-term care facilities, GoldCare provides comprehensive care and management solutions for single or multi-site aged care providers and is the solution of choice for 200 residential and community support clients, with 350 sites across North America, Australia, and New Zealand.

The Position:
The division is looking to hire a technical writer on contractual basis for a period of 1 year. Our documentation suite is comprised of quick reference cards, concept guides, training exercises and videos, end-user reference, and setup & implementation information. Working collaboratively with the Product team, including developers and project leaders, the successful hire will write and revise task-oriented reference documentation, release notes, FAQs and online help in HTML.

The successful hire must be comfortable in a technical environment and be able to successfully translate enterprise application functional/technical information into user documentation. The selected candidate shall work out of the Contour Software Karachi office, working as part of the resource-center team, as an extension of the onshore R&D team.

Role & Responsibilities:

  • Develop technical written and visual content for commercial enterprise software for the target audience.
  • Research and translate technical information into user-oriented information for technical and non-technical audiences.
  • Design, develop, and maintain content delivered in several formats to fit the needs of multiple users.
  • Create workflow and usability processes and present this in written overviews and in video tutorials.
  • Participate in release planning and design discussion as part of an Agile team.
  • Review and research release information while working independently but with open communication with design and product development teams.
  • Maintain Microsoft Word library.
  • Add and update Microsoft Word help files and integrate with Online Help.
Skills and Qualifications:
  • Bachelor's Degree in one or more technical field, such as software design and engineering.
  • 1-3 years of experience as an effective technical writer [Fresh Graduates with adequate relevant skills are also encouraged to apply].
  • Excellent command of grammar, spelling, and technical writing.
  • Excellent verbal communication skills.
  • Working knowledge of effective business communication.
  • Technical and detailed-oriented.
  • Ability to obtain, coordinate, synthesize, and present technical information.
  • Ability to understand customer usage and produce content to meet their needs.
  • Self-directed and self-motivated.
  • Intelligent, creative, and innovative.
  • Desire to constantly improve own knowledge, Client new techniques, and reflectively evaluate and improve upon existing materials.
  • Advanced working knowledge of Microsoft Word.
  • Experience with HTML, Captivate & RoboHelp.
  • Ability to manage multiple projects simultaneously.
  • Ability to quickly learn and understand complex software changes and translate to multiple audiences.
Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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