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Application Support Analyst (RPG)
 
Job Detail
Industry
Information Technology
Category
Client Services & Customer Support
Total Position
1
Job Type
Full Time/Permanent ( Second Shift (Afternoon) )
Department
Customer Support
Job Location
Karachi
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Minimum Experience
6 Years
Apply By
Apr 22, 2021
Posted On
Jan 22, 2021
Job Description

The Division:
Horizon Retail Solutions provides enterprise resource planning software for high-volume retail chains located in the mid-western United States. Horizon provides full service offerings to its customers including custom development, training and support. Horizons offerings are ideal for farm, home, ranch, hardware and home center chains. Horizons products include Host retail enterprise software, Store-Cashier, Store-Manager, Warehouse Management System (WMS), and PaymentPro.Net.

The Position:
We are looking to hire an Application Support Analyst (RPG) for the Host product, which is written in RPG. Exceptional English language communication skills - both verbal and written - are absolutely required. This individual will be responsible for providing Level-2 technical support to our customers. This will include resolving issues of increasing difficulty as your knowledge grows as well as acquiring programming and database skills on the job. The role is based in the Contour Software Karachi office.

Key Responsibilities:

  • Troubleshoot and resolve cross-platform issues
  • Rectify minor application bugs using RPG Perform import/export data activities within MS SQL Server or DB2 using T-SQL or SQL iLE
  • Perform code fixes, minor enhancements, release builds and technical configurations
  • Fix data and DB errors by dialing in to the customer site
  • Collaborate with Dev and QA teams to assist enterprise clients with issues
Key Skills and Competencies:
  • Excellent verbal and written English are necessary. No exceptions will be made here
  • Strong database knowledge and experience writing SQL statements (MS SQL and DB2)
  • Solid software experience in a Windows networking environment
  • Experience with Communication/Remote Connection/Collaboration Tools would be an asset (Slack, Skype, MS Teams etc.)
  • Experience with JIRA / Team Support (Ticketing Tool) would be an asset
  • Working knowledge of network infrastructure (DMZ, WAN/LAN, etc.) is required
  • Experience with AS400 is required
  • Experience/Knowledge of RPG is required
  • Experience/Knowledge of C# is a plus
Education / Experience:
  • Bachelors Degree, preferably in a technical discipline. Computer Science Majors preferred
  • 6+ years of experience in a similar role - Tier 2/3 technical support required
Work Shift: 12:00 PM to 9:00 PM (Pakistan Standard Time)

Exciting Benefits we Offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
 

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