Trapeze, a division of Constellation Software Inc., has grown its solution portfolio and global presence to become one of the world's leading companies of software solutions and intelligent transport systems. Trapeze OPS is an integrated operations and workforce management solution that automates many frequently performed tasks so that you can quickly navigate through daily objectives and maximize your managerial performance. Trapeze OPS can be used for drivers, mechanics, field staff, yard personnel, and dispatchers.
We are seeking a Customer Support resource, with exceptional communication skills - both verbal and written - to fulfill Level-2 & 3 support duties, from the Contour-Karachi/Lahore office, as part of the Trapeze OPS Customer Support team.
The Technical Application Support Analyst is expected to be an expert in comprehending the customer's business processes and challenges within their operations and payroll and translating it into product support. This is initially a 1-year contract role and there is a possibility that it could become a full-time role.
The hired resource will provide technical telephone applications support to our customers. This will involve answering complex questions on function and usage of our products, troubleshooting and resolving issues with the software and making the necessary configuration changes to ensure that our products continue to meet our customers' needs. You will investigate, manage, track and close customer support cases related to the software function, performance and reliability. The hired resource will also serve as a primary support liaison for our customers.