Atex, a division of Constellation Software Inc., headquartered in Sweden with offices worldwide, is a leading software company selling content management and advertising solutions for the media industry (newspapers, news websites, magazines, broadcasters). We develop smart digital solutions that make a measurable difference and enable our customers to streamline operations and optimize their digital strategy. As a global organization, we are committed to helping companies build revenues and reduce costs through products that are increasingly personalized, localized, collaborative, contextually relevant, and available on demand.
The division is looking to hire a Technical Support Representative who will join the Managed Services team and contribute to proactively monitoring the customers applications and systems in order to ensure their smooth functioning.
The candidate will work out of the Contour Software Karachi office, working as part of the resource-center team, as an extension of the onshore team in Italy.
Main responsibilities will be:
Required Qualifications & Skills:
- Identify, notify and eventually address most common problems related to server and applications.
- Inspecting systems log and identify warnings and errors.
- Engage with our customers to triage customer issues via email and video conferencing.
- Seek and implement ways to make all system and process more efficient.
- Collaborate with our Product and Development Teams to build new features and get bugs fixed.
- Create or update documentation based on customer interactions.
- Participate in the on-call rotation to provide 24/7 emergency customer response.
Exciting Benefits we offer:
- BS degree in Computer Science or related field.
- Troubleshooting and problem-solving attitude.
- Good communication skills in English.
- Strong knowledge of Linux Operating System.
- Good experience with scripting languages (Python, Perl, shell).
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility [Karachi & Lahore only]
- Company Provided Lunch
- Professional Development Budget
- Recreational area for in-house games [Karachi & Lahore only]
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment