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Technical Services Specialist
Job Detail
Information Technology
Database Administration (DBA)
Total Position
Job Type
Full Time/Permanent
Professional Services
Job Location
No Preference
Minimum Education
Career Level
Experienced Professional
Minimum Experience
2 Years
Apply By
Jul 25, 2019
Posted On
Apr 25, 2019
Job Description

The Division:
Harris Govern provides integrated assessment and tax collection software packages to state and local governments, with a complete line of services and exceptional customer support. Harris Govern is part of Harris Computer Systems, a subsidiary of Constellation Software.

The Position:
We are looking for 3 Technical Services Specialist to work primarily with the Govern product line, assisting with the implementation of Mass Appraisal, Tax, Business Tax, Utility Billing, and Land Management systems. They will work on implementation projects within our Professional Services organization handling installations, troubleshooting, writing documentation, developing custom reports, and assisting with product testing and training. It is important that the individual have a strong customer focus.  A strong technical aptitude is essential as well as excellent analytical abilities and multi-tasking skills.

Primary responsibilities include:

  1. Provide quality implementation services to our clients, employing a high degree of customer service, technical expertise, and timeliness.

  2. Collaborate with other departments or offices as necessary to expedite resolutions.

  3. Help prepare installation/environment documentation for both internal and external purposes

  4. Instruct clients in groups or individually, including hands-on training, in the installation of their applications and development of reports either on-site or remotely.

  5. Develop custom reports utilizing Crystal Reports and SQL Server Reporting Services (SSRS).

  6. Perform data conversions from legacy systems utilizing SQL Server TSQL procedures

The chosen individuals will work out of the Contour Software Lahore resource center office, as an extension of the division-based R&D department.

Desired Skills and Responsibilities:

  • Bachelors Degree in Information Systems, Computer Engineering or equivalent technical Degree; or equivalent combination of education and experience.

  • 2+ years of experience with TSQL

  • Experience with Crystal Reports 2013 and later

  • Working knowledge of Windows 7, 8, 10 workstation OS

  • Skills in configuring Windows Server 2012 and later

  • Skills with SQL Server 2012, 2014 and 2016 (including SSRS, SSIS, SSAS)

  • Skilled in Microsoft 0ffice 2010, 2013 and later (including Word, Excel, Access, PowerPoint, Outlook, Visio)

  • Skills in Microsoft IIS, SSL certificates, and FTP

  • Skilled in utilizing Microsoft Terminal Services (RDP) and Citrix

  • 2+ experience with Crystal Reports 2013 and later

  • Because this is a client-oriented position, the following are also required:

  • Willingness and ability to handle customer inquiries and requests in an efficient, effective and professional manner.

  • Analytical aptitude and problem-solving skills.

  • Ability to work independently on assigned projects and maintain a satisfactory billing ratio.

  • Highly motivated, flexible, adaptable nature. Able to deal with different personality styles.

  • Excellent written and verbal communication skills (English required).

  • Ability to work in a pressure environment according to strict deadlines.

Exciting Benefits we offer:

  • Market-leading Salary

  • Medical Coverage – Self & Dependents

  • Parents Medical Coverage

  • Provident Fund

  • Employee Performance-based bonuses

  • Home Internet Subsidy

  • Conveyance Allowance

  • Profit Sharing Plan [Tenured Employees Only]

  • Life Benefit

  • Child Care Facility [Karachi & Lahore only]

  • Professional Development Budget

  • Company provided Lunch/Dinner

  • Recreational area for in-house games [Karachi & Lahore only]

  • Sporadic On-shore training opportunities

  • Friendly work environment

  • Leave Encashment

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