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Customer Support Specialist (Finance & Accounting)
 
Job Detail
Industry
Information Technology
Category
Client Services & Customer Support
Total Position
1
Job Type
Full Time/Permanent ( Third Shift (Night) )
Department
Customer Support
Job Location
Karachi
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Required Experience
2 Years - 6 Years
Apply By
Apr 10, 2020
Posted On
Jan 10, 2020
Job Description

Customer Support Specialist (Finance & Accounting)
 
THE DIVISION
CDS-IDS (a Constellation Software company) is the market leader enterprise solution for Marine & RV Dealers, running well over 1,000 dealer organizations all across North America. This role is to be filled at our parent companys resource center; Contour Software – Karachi Office.

THE POSITION
We are looking to hire an Enterprise Software Support/Customer Support professionals,  with advanced Accounting Skills, exceptional analytical, verbal and written communication skills, to fulfill support duties for CRM & Finance modules of our system. The selected candidate shall work out of the Contour Software Karachi office, working as part of the resource-center team, as an extension of the onshore IT team.

RESPONSIBILITIES

  • Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management
  • Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
  • Answering complex questions on function and usage of products
  • Investigating, managing, tracking and closing client support issues, specifically related to the database and functions of the application(s)
  • Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team
  • Applies technical aptitude (operating systems, PCs, printers), remote
  • Advises the Team Leader - Customer Care, of sensitive Client Situations
  • Attends and participates in Team meetings
  • Attends CHS product training, as required
  • Makes recommendations to address problems, improve service and provide improved support
  • Develops frequently asked questions (FAQ) documentation
REQUIRED SKILLS
  • University degree
  • 3 to 15 years of enterprise software support experience (preferably with international customers)
  • Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices
  • Proficient in MS Windows applications
  • Excellent communication skills with clients at all levels from senior executives to accounting clerks and third-party implementers
  • An aptitude for caring for Customers and must have the analytical ability to resolve customer issues
  • Comfortable managing conflicting demands
  • Excellent interpersonal skills (verbal and written)
  • Positive team attitude and ability to adapt to a fast pace environment
  • Superior analytical skills and works well under pressure
Nice to have:
  • Experience with SQL
  • Experience with any ERP application in a Customer Support/Client Care role

Work Timings
Wednesday to Sunday: 8:00 pm to 5:00am (Pakistan Standard Time)

 Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility [Karachi & Lahore only]
  • Professional Development Budget
  • Company provided Lunch/Dinner
  • Recreational area for in-house games [Karachi & Lahore only]
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
 

Contents and Compilation ©2020 Rozee.pk | ©2020 All other Rights Reserved to Contour Software (PVT) Ltd - a subsidiary of Constellation Software Inc.

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