• You have already applied to this job.
IT Helpdesk Officer
 
Job Detail
Industry
Information Technology
Category
Computer Networking
Total Position
1
Job Type
Full Time/Permanent ( Second Shift (Afternoon) )
Department
Contour Admin
Job Location
Karachi
Gender
No Preference
Career Level
Entry Level
Maximum Experience
3 Years
Apply By
Dec 10, 2018
Posted On
Sep 10, 2018
Job Description

We are looking to hire IT Helpdesk Officer for our Karachi Office. The candidate will be assisting the existing IT/Network Operations team to ensure the computer network performance meets company and user satisfaction.

Job Responsibilities
  • Serving as the first point of contact for end-user support of computer systems/network on a routine basis via IT Helpdesk.
  • Assists the Network team in designing and configuring the company's local, wired and wireless, and voice systems.
  • Manages the daily activities of local network systems and perform diagnostics.
  • Responsible for installation, administration, and testing of operating systems, software, switches, cabling, and other related network components/equipment under the guidance of the Team Lead in accordance with published standards.
  • Assists the Network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.
  • Maintains records of work completed and in-progress; and updates network documentation to record installations, upgrades, configurations, etc.
  • Manages network management programs and assists the Team Lead in preparing network status reports.
  • You must be able to prioritize remediation of issues in an environment with critical uptime requirements.
Job Qualification & Specifications
  • Bachelor's degree in the Computer Science/IT or equivalent and at least 1 year of experience in the Computer Systems/Network field.
The below certifications/trainings are highly desirable in addition to the above requirements:
  • CCNA certification in either Routing & Switching or security.
  • Microsoft Certified Professional in Server Infrastructure.
  • Must have knowledge of the following:
    • Networking protocols, and standards
    • Active Directory, DNS, DHCP, WSUS, WDS
    • Windows Operating Systems
    • Network cabling standards and able to make network cables when required
    • VPN and VPN tunnels
  • Good oral and written communication skills.
  • Keen interest in Computer hardware, operating system and networks.
  • Must have excellent troubleshooting skills.
  • Varied shift schedules may include day or evening hours.
Nice to Have
  • Knowledge and experience with Linux servers
  • Knowledge and experience with Firewalls.
  • Knowledge and experience with Network Monitoring Tools.
Benefits Package
Contour Software is committed to provide exciting learning opportunities, quality of work, and work-life balance to its employees.
Our benefits package includes:
  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Profit Sharing Plan [Tenured Employees only]
  • Home Internet Subsidy
  • Conveyance Allowance
  • Life Benefit
  • Child Care Facility
  • Professional Development Budget
  • Leaves Encashment
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment

Contents and Compilation ©2018 Rozee.pk | ©2018 All other Rights Reserved to Contour Software (PVT) Ltd - a subsidiary of Constellation Software Inc.

Jobs in Pakistan