Market Leader, a subsidiary of Constellation Software Inc., provides innovative online technology and marketing solutions for real estate professionals across the United States and Canada. Since 1999, we’ve helped real estate professionals succeed and grow, and today serve more than 160,000 agents, brokerages, and franchises with products designed to take their businesses further.
- Market Leader is looking for an Operations/Customer Support Specialist with the right blend of skills and attitude to join our team, at our resource center in Lahore (Contour Software).
- The hired resource will focus on ensuring external customers Internet Data Exchange (IDX) feeds for Market Leader products are initiated correctly and working smoothly.
- This post-sale position provides assistance in the setup of an important component of the Market Leader subscription ensuring customer’s success.
- Provisioning new customers which includes retrieving IDX forms, working directly with MLS’s to ensure timely turn-around of forms, verifying and sending IDX forms to new customers.
- Work with other members of the team to help establish new MLS feeds and improve turn-around time of IDX forms.
- Monitor MLS feeds and keep Team Lead up to date on outages and message customers when appropriate.
- 3+ years product support experience or related experience preferred.
- Basic to advanced Excel skills.
- Ability to work autonomously and a self-starter.
- Must be able to work overtime when needed.
- Strong working knowledge of Internet, Windows and MSFT suite of products.
- Experience working with CRM, Sales Force helpful.
- Excellent verbal and written communication skills.
Some of the exciting benefits of working for Contour, include:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents’ Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment