Market Leader, a subsidiary of Constellation Software Inc., is a pioneer in lead generation and contact management systems, and has been helping real estate agents and teams manage, grow, and thrive since 1999. Market Leader proudly serves over 200,000 agents and teams across the United States and Canada.
Market Leader is looking for a Customer Service Specialist with the right blend of skills and attitude to join our team, at our resource center in Lahore (Contour Software).
The hired resource will be part of a trans-location team, working across time zones, to:
- Review print orders for quality and accuracy
- Write professional responses to agent e-mails using proper grammar, spelling, and punctuation. Use prewritten templates, when appropriate.
- Assess technical issues and identify solutions.
- Efficiently respond to customer e-mails and chat at all times, maintaining composure during challenging situations.
Knowledge and Skills Required
- College diploma or certifications in IT, web development or a related discipline.
- 3+ years experience in providing exceptional Customer Support
- Excellent computer skills, with exposure to HTML and basic web development.
- Attention to detail, and singular focus on customer satisfaction.
- A positive attitude, strong sense of ownership and a results-oriented work ethic.
- Self-monitor progress against project goals and employ corrective actions as necessary.
- Strong interpersonal and communication skills (both oral and written).
- Great organizational skills and able to work as a team and independently.
Some of the exciting benefits of working for Contour, include:
- Market-leading Salary
- Medical Coverage Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment