Deployment Support Analyst
 
Job Detail
Industry
Information Technology
Category
Client Services & Customer Support
Total Position
1
Job Type
Full Time/Permanent ( First Shift (Day) )
Department
R&D
Job Location
Lahore
Gender
No Preference
Minimum Education
Bachelors
Degree Title
Bachelors
Career Level
Experienced Professional
Minimum Experience
2 Years
Apply By
Nov 19, 2016
Posted On
Oct 19, 2016
Job Description

Division:

Constellation Dealership Software provides a suite of market-leading enterprise software systems designed specifically for dealerships. Over 2,000 dealerships across North America, United Kingdom, Ireland and Africa, rely on one of our systems to make their dealership business more successful. We are a wholly-owned subsidiary of Constellation Software Inc.

Our Integrated Dealer Systems(IDS) division Astra G2 ERP is the most complete Dealership Management System (DMS) for the RV, Marine and Trailer markets. Our core ERP, combined with the additional Service Scheduler, CRM, Mobile App and other modules, encapsulates more than 30 years of industry experience, to set the standard in quality and customer satisfaction in its domain. We are currently serving more than 9,500 software users in RV, Marine and Trailer dealerships across North America!

Position:

IDS requires a Software Deployment Support resource, working from the Lahore office, to implement after-hours server-side release installations and upgrades, of the Astra G2 enterprise system. This role involves around 80% time on Deployment work, and around 20% time executing Automated Test Scripts. A resource with strong IT/Network administration credentials/experience, and some exposure to software development, will be a good fit. Prior enterprise software deployment experience, will be ideal.

Tasks

Load releases and Hotfixes for:

  • External and VM customers
  • Sales Demo Servers
  • Beta customers
  • Q/A servers

Perform Data Migrations for internal and external systems.

Perform System Performance Updates.

Setup Server and Deploy Astra G2, Mits and all other release programs and components.

Fix pre & post release errors as needed.

  • File pointers
  • Run bug programs

Maintain Release Load Documentation

  • Infor CRM
  • Connection Master
  • Release Load excel doc
  • Weekly Release Load report

Execute Automated Test Scripts (Test Complete), post-deployment, as developed by the IDS Testing team, and share/coordinate the execution status with relevant stakeholders.

  • Requires close coordination with the QA/Testing Team.

Skills / Knowledge Required

Good verbal and written communications.

Must have good organizational skills.

Able to follow detailed written instructions.

Must have working knowledge of Server and Client O/S

  • Windows 7, Window 8, Windows 10
  • Windows Server 2003, 2008 and 2012 and Beyond
  • Red Hat Linux

Must have working knowledge of Server and network hardware.

Must have working knowledge of databases.

Able to understand and fix file/account structure.

Able to do/understand basic programming.

Good to have:

  • Microsoft O/S and/or Network Certifications.
  • Programming background.
  • .NET Programming skills and knowledge.
  • Rocket U2 O/S and Programming knowledge.

Exciting Benefits

Contour Software is committed to provide exciting learning opportunities, quality of work, and work-life balance to its employees.

Our benefit package includes:

  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Profit Sharing Plan [Tenured Employees only]
  • Home Internet Subsidy
  • Conveyance Allowance
  • Life Benefit
  • Professional Development Budget
  • Leaves Encashment
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment

© 2015 - Contour Software (PVT) Ltd - a subsidiary of Constellation Software Inc

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