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Customer Support Specialist (Finance & Accounting)
Job Detail
Information Technology
Client Services & Customer Support
Total Position
Job Type
Full Time/Permanent ( Third Shift (Night) )
Customer Support
Job Location
No Preference
Minimum Education
Career Level
Experienced Professional
Required Experience
3 Years - 10 Years
Apply By
Dec 30, 2020
Posted On
Sep 30, 2020
Job Description

CDS-IDS (a Constellation Software company) is the market leader enterprise solution for Marine & RV Dealers, running well over 1,000 dealer organizations all across North America. This role is to be filled at our parent companys resource center; Contour Software – Karachi Office.

We are looking to hire an Enterprise Software Support/Customer Support professionals, with advanced Accounting Skills, exceptional analytical, verbal and written communication skills, to fulfill support duties for CRM & Finance modules of our system. The selected candidate shall work out of the Contour Software Karachi office, working as part of the resource-center team, as an extension of the onshore IT team.


  • Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management.
  • Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
  • Answering complex questions on function and usage of products.
  • Investigating, managing, tracking and closing client support issues, specifically related to the database and functions of the application(s).
  • Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team.
  • Applies technical aptitude (operating systems, PCs, printers), remote.
  • Advises the Team Leader - Customer Care, of sensitive Client Situations.
  • Attends and participates in Team meetings.
  • Attends CHS product training, as required.
  • Makes recommendations to address problems, improve service and provide improved support.
  • Develops frequently asked questions (FAQ) documentation.
Required Skills:
  • University degree.
  • 3 to 10 years of enterprise software support experience (preferably with international customers).
  • Industry experience residential/commercial construction, property management, real estate management concepts/methodologies and general accounting practices.
  • Proficient in MS Windows applications.
  • Excellent communication skills with clients at all levels from senior executives to accounting clerks and third-party implementers.
  • An aptitude for caring for Customers and must have the analytical ability to resolve customer issues.
  • Comfortable managing conflicting demands.
  • Excellent interpersonal skills (verbal and written).
  • Positive team attitude and ability to adapt to a fast pace environment.
  • Superior analytical skills and works well under pressure.

Nice to have:
  • Experience with SQL.
  • Experience with any ERP application in a Customer Support/Client Care role.

Work Timings:
  • 8 AM to 5 PM Eastern Standard Time (5 PM to 2:00am Pakistan Standard Time).

Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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