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Infrastructure ASA
Job Detail
Information Technology
Client Services & Customer Support
Total Position
Job Type
Full Time/Permanent ( Third Shift (Night) )
Job Location
No Preference
Minimum Education
Career Level
Experienced Professional
Minimum Experience
3 Years
Apply By
Dec 27, 2020
Posted On
Sep 27, 2020
Job Description

The Division
Trapeze North America, a division of Constellation Software Inc., provides enterprise solutions that consider the full 360 degrees of transport. The company has grown its solution portfolio and global presence to become one of the world's leading companies of software solutions and intelligent transport systems. Trapeze Group provides its solutions to public and private transport organizations and authorities across Europe, North America, and the Asia Pacific.

The Position
The Infrastructure ASA serves as a technical expert on our customers environments. ASA's are responsible for traditional support, upgrades, and other areas relevant to maintaining customers. Recognized as the subject matter experts for infrastructure, the Infrastructure ASA is responsible for cross-training other members of Customer Care team to expand their domain of expertise.


  • Actively supports customers as well as Trapeze staff in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.

  • Prioritize and close client issues or escalate when required in a timely manner.

  • Identifies and provides input on unique or recurring customer issues

  • Documentation of issues and resolutions

  • Writing product knowledge base articles, service bulletins, white papers, procedures

  • Lead data gathering information to capture CMDB information from our customer

  • Coordinates assessments of customers environment to populate the CMDB

  • Assists in upgrades and Cloud migrations from on prem environments to AZURE

  • Available for remote support after hours

  • Lead data gathering information to capture CMDB information from our customer

Key Skills
  • Bachelor's Degree in Information Systems, Computer Engineering or equivalent technical Degree; or equivalent combination of education and experience.

  • Server infrastructure management in Microsoft environment

  • Operating system resource allocation and utilization and tuning

  • Operating system permissions and security

  • User access including LDAP and Active Directory.

  • Application resource utilization

  • Troubleshoot application performance issues

  • Network permissions, security, and communication

  • Citrix and RDP configuration

  • PowerShell Scripting

Work Shift: 6:00pm to 3:00am (Pakistan Standard Time)

Exciting Benefits we offer:
  • Market-leading Salary

  • Medical Coverage Self & Dependents

  • Parents Medical Coverage

  • Provident Fund

  • Employee Performance-based bonuses

  • Home Internet Subsidy

  • Conveyance Allowance

  • Profit Sharing Plan [Tenured Employees Only]

  • Life Benefit

  • Child Care Facility

  • Company Provided Lunch/Dinner

  • Professional Development Budget

  • Recreational area for in-house games

  • Sporadic On-shore training opportunities

  • Friendly work environment

  • Leave Encashment

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