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Help Desk Analyst
 
Job Detail
Industry
Information Technology
Category
Client Services & Customer Support
Total Position
1
Job Type
Full Time/Permanent ( Third Shift (Night) )
Department
Customer Support
Job Location
Karachi
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Minimum Experience
5 Years
Apply By
Apr 21, 2020
Posted On
Jan 21, 2020
Job Description

The Division:

Campana Systems is a software development company based in Waterloo, Ontario. Our flagship product, AXIS, provides an industry-leading ERP solution for Auto Club organizations across North America.
In 2014, Campana was acquired by Constellation Software Inc.s Perseus Operating Group. As part of the Constellation family, we continue to provide the specialization and individual attention customers expect while benefiting from the support and best practices of an international provider of enterprise software.

The Position:

We are seeking suitably qualified individuals to work as Help Desk Analysts in our customer support group.

Duties and Responsibilities:

  • Interact with customers to define problems reported via phone and email.
  • Manage a caseload of active support tickets.
  • Keep an accurate record of communications, time spent and status for each ticket.
  • Communicate regularly with customers on status and progress.
  • Work with the software in test environments to create reproducible examples for the development group.
  • Monitor the impact and urgency of tickets and escalate as necessary
Desired Skills and Qualifications:

The successful applicant will posses:
  • An aptitude for problem solving and analytical thinking.
  • Strong written and verbal communications skills.
  • The ability to work co-operatively as part of a team.
  • Certification or Diploma in a Computer Science or Information Technology discipline.
  • 5+ years experience with the Linux operating system.
  • Experience with the UniVerse database system would be a distinct advantage.
Required Workshift:

The applicant must be available to work in the North American Eastern time zone, from 10:00 am to 6:00 pm.

Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage – Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility [Karachi & Lahore only]
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games [Karachi & Lahore only]
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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