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Application Support Analyst
Job Detail
Information Technology
Client Services & Customer Support
Total Position
Job Type
Full Time/Permanent ( Third Shift (Night) )
Customer Support
Job Location
No Preference
Minimum Education
Career Level
Experienced Professional
Apply By
Apr 3, 2020
Posted On
Jan 3, 2020
Job Description


Horizon Retail Solutions provides business answers for high-volume retail chains through software, consulting, training and support. Horizons offerings are ideal for farm, home, ranch, fleet, hardware, home center, and sporting goods chains. Working closely with its customers, Horizon Retail Solutions developed Host retail enterprise software, Store-Cashier, Store-Manager, Warehouse Management System (WMS), and PaymentPro.Net.


We are looking to hire 4 to 6 Application Support Analysts, with exceptional communication skills - both verbal and written. The individual will be responsible for providing Level-2 technical support to our customers where you will resolve issues of increasing difficulty as your knowledge grows, acquiring programming and database skills on the job. The hired person shall work out of the Contour Software Karachi resource center office, as an extension of the division-based R&D department and will lead the local sub-team.

Key Responsibilities

•    Troubleshoot and resolve cross-platform issues.
•    Rectify minor application bugs using .Net Perform import/export data activities within MS SQL Server or DB2 using T-SQL or SQL iLE.
•    Perform code fixes, minor enhancements, release builds and technical configurations.
•    Fix data and DB errors by dialing in to the customer site.
•    Collaborate with Dev and QA teams to assist enterprise clients with issues.

Key Skills and Competencies

•    Strong database knowledge and ability to write SQL statements (MS SQL and DB2).
•    Solid software experience in a Windows networking environment.
•    Working knowledge of network infrastructure (DMZ, WAN/LAN, etc.) is required.
•    Experience with AS400 is a plus.
•    Experience/Knowledge of C# and RPG will be a plus.


•    Bachelors Degree, preferably in a technical discipline. Computer Science Majors most preferred.
•    2+ years of experience in a similar role - Tier 2/3 technical support preferred.

Work Shift: 12:00pm to 9:00p.m. (Pacific Standard Time).

Exciting Benefits we offer:

•    Market-leading Salary
•    Medical Coverage – Self & Dependents
•    Parents Medical Coverage
•    Provident Fund
•    Employee Performance-based bonuses
•    Home Internet Subsidy
•    Conveyance Allowance
•    Company provided Lunch/Dinner.
•    Profit Sharing Plan [Tenured Employees Only]
•    Life Benefit
•    Child Care Facility [Karachi & Lahore only]
•    Professional Development Budget
•    Recreational area for in-house games [Karachi & Lahore only]
•    Sporadic On-shore training opportunities
•    Friendly work environment
•    Leave Encashment

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