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Office 365 Training Specialist
 
Job Detail
Industry
Information Technology
Category
Database Administration (DBA)
Total Position
1
Job Type
Full Time/Permanent ( Second Shift (Afternoon) )
Department
Professional Services
Job Location
Islamabad, Lahore, Karachi
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Required Experience
4 Years - 7 Years
Apply By
Mar 20, 2020
Posted On
Dec 20, 2019
Job Description

The Division
Corporate IT (CIT), a department of Perseus operating group, manages large IT projects, security, governance, quality, vendor and contract management, user support and global processes for all Perseus companies. Perseus, an operating group of Constellation Software Inc., acquires, manages, and builds software businesses which provide specialized, mission-critical software solutions. Perseus companies seek to become leaders in their markets by improving their operations, growing through organic initiatives, and seeking acquisitions that can strengthen their market position.

The Position
The division is seeking an Office 365 Training Specialist. This position requires the ability to take concepts and procedures and develop cohesive eLearning materials in a Microsoft Office 365 environment. The focus of this position is on content development and delivery in an eLearning

Job Duties and Responsibilities

  • Ability to design, develop, implement, deliver and evaluate training programs and initiatives
  • Ability to assess training needs and objectives
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of stakeholders
  • Ability to understand and communicate complex information to multiple audience.
  • Thorough knowledge of MS Office 365 including MS Teams
  • Excellent communication, prioritizing and organization skill MCT (Microsoft Certified Trainer) qualifications preferred
  • Communicate technical topics in written format and/or deliver to classes
  • Successfully work in a highly dynamic team environment
  • Deliver high quality technical content to users and executive level managers
  • Providing training materials on the administration of a Microsoft Office 365 and Outlook enterprise environment
  • Create technical training materials for local administrators using an instructional design model
  • Excellent English communication skills are essential. Must be able to give and receive correct information, explain difficult information in layman's terms and maintain a customer service attitude to all levels of users.
Required Qualifications and Experience
  • Bachelor's degree (additional specialized education can substitute the degree requirement)
  • A minimum of four (4) years of experience, with at least two (2) years specifically in a training development role, with at least one (1) year training Office 365
  • In-depth understanding of the Microsoft Office 365 online environment
  • Broad knowledge of Office 365 online applications and Office 2016 ProPlus desktop applications (Word, Excel, PowerPoint, Outlook, and OneNote)
  • In-depth understanding of OneDrive for Business functionality, document sharing processes, strategies, and troubleshooting locally installed sync clients
  • Complete understanding of the unified communication platforms (Skype and Teams).
  • In-depth understanding the administration of user management roles and permissions
  • Understanding of the virtual computing environment
Additional Qualifications
  • Ability to work 16:00-24:00 PKT time zone
  • Available to work a swing shift to perform maintenance during after hours in North America
  • Exceptional documentation skills
  • Exceptional customer service skills
  • Ability to investigate, troubleshoot and resolve complicated technical issues
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Highly self-motivated and directed, with keen attention to detail
  • Proven analytical and creative problem-solving skills
  • Excellent written, oral, and interpersonal communication skills
  • Ability to communicate ideas in both technical and user-friendly language
  • Available to provide 24x7 on-call availability on a rotating basis
  • Ability to work within a diverse geographically-distributed team
  • Willing to adjust work schedule to accommodate business needs
  • Ability to adapt to different cultures with varying degrees of physical living standards, accommodations, and environments
  • Able to sit at a computer workstation for extended periods and fully utilize the PC monitor, keyboard, mouse, and required programs.
Exciting Benefits we offer
  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility [Karachi & Lahore only]
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games [Karachi & Lahore only]
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment
Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility [Karachi & Lahore only]
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games [Karachi & Lahore only]
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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