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Customer Onboarding Specialist
 
Job Detail
Industry
Information Technology
Category
Client Services & Customer Support
Total Position
1
Job Type
Full Time/Permanent ( Second Shift (Afternoon) )
Department
Customer Support
Job Location
Lahore
Gender
No Preference
Minimum Education
Bachelors
Career Level
Experienced Professional
Required Experience
2 Years - 3 Years
Apply By
Mar 17, 2020
Posted On
Dec 17, 2019
Job Description

The Division:
The San Diego-based ZGroup (consisting of Z57, Zurple and TorchX) is dedicated to having fun while building, selling and supporting world-class services to real estate professionals. We offer exciting and challenging opportunities where diligence, integrity, innovation, and efficiency are rewarded with excellent compensation package with competitive pay and benefits!


As a key member of the Client Development team, the Onboarding Specialist provides customer support via phone and email. This person will support a variety of services activities to maintain and improve customer retention and loyalty including customer onboarding and training.


Duties and Responsibilities:

  • Follow standard operating procedures to generate out-of-the box websites
  • Record detailed information of work activities
  • Integrate Social Media tools
  • Perform quality work within deadlines with or without direct supervision
  • Interact professionally with other employees and managers
  • Work effectively as a team contributor on all assignments.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Required Skills:
  • 2+ year experience in customer-facing roles including customer service, marketing, sales, or related field
  • Experience using back office tools to manage a website (I.E. Word Press)
  • Proficient with CRM software and MS Office
  • Excellent organizational, analytical and problem-solving skills
  • University degree, preferred
  • Ability to managing competing demands while paying strict attention to detail

Desired Traits:
  • Conscientious, Responsible, Tenacious
  • Polite, Professional, Tactful
Exciting Benefits we offer:
  • Market-leading Salary
  • Medical Coverage Self & Dependents
  • Parents Medical Coverage
  • Provident Fund
  • Employee Performance-based bonuses
  • Home Internet Subsidy
  • Conveyance Allowance
  • Profit Sharing Plan [Tenured Employees Only]
  • Life Benefit
  • Child Care Facility [Karachi & Lahore only]
  • Company Provided Lunch/Dinner
  • Professional Development Budget
  • Recreational area for in-house games [Karachi & Lahore only]
  • Sporadic On-shore training opportunities
  • Friendly work environment
  • Leave Encashment

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